Refund policy

Returns & Refunds

We hope you and your dog love your Hanson pieces. If something isn’t quite right, please contact us at help@thehanson.co within 14 days of delivery to request a return.

We currently ship within the United States only.

Return eligibility

You may gently try an item on your dog to check the fit. To qualify for a return, it must otherwise remain unused, clean, and undamaged, with its original tags and packaging. Please include your order number or proof of purchase.

Items that have been worn outdoors, become soiled, or show wear beyond a careful fitting are not eligible for return. This includes damage caused by chewing, scratching, or misuse.

How to start a return

Email help@thehanson.co with your order number and the item you would like to return.

Once your return is approved, we will provide the return address and shipping instructions. Please ship your return within 14 days of receiving our return approval.

Please contact us before sending anything back. Items returned without prior approval will not be accepted under our voluntary return policy.

Return shipping and fees

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.

If we provide a return shipping label, we will confirm its cost before you use it and deduct that amount from your refund. If you arrange your own shipping, we recommend using a tracked service and keeping your shipping receipt.

Original shipping charges are non-refundable unless we sent an incorrect, damaged, or defective item, or a refund is required by applicable law.

Damaged, defective, or incorrect items

Please check your order when it arrives. If you receive the wrong item or notice damage or a defect, email help@thehanson.co as soon as possible with your order number, a description of the issue, and photos.

We will review the issue and arrange an appropriate resolution. If a return is required for a confirmed error or defect, Hanson will cover the return shipping cost.

Non-returnable items

The following items are not eligible for return under our voluntary return policy:

• Custom-made or personalized items.

• Sale items and products clearly marked “Final Sale” at the time of purchase.

These exclusions do not affect your rights under applicable law regarding faulty or incorrectly supplied goods.

Exchanges

We handle exchanges as a return followed by a new purchase. Please request your return within 14 days of delivery. Once it is approved, you can place a separate order for your preferred size, color, or item.

All returns remain subject to the eligibility requirements above.

Refunds

Once your return arrives, we will inspect it and email you with the outcome. Approved refunds will be issued to your original payment method within 10 business days, subject to any shorter deadline required by law.

Your bank or payment provider may need additional time to post the refund.

If you have not received your refund more than 15 business days after approval, please contact help@thehanson.co.

This policy does not limit any mandatory consumer rights under applicable law.