Terms of service

Terms of Service

Effective date: October 11, 2026

1. About Hanson

This website is operated by Hanson Pets LLC (“Hanson,” “we,” “us,” or “our”) and hosted on Shopify. By using our website or placing an order, you agree to these Terms and the policies referenced below.

You must be legally able to enter into a binding contract to place an order and provide accurate contact, payment, and shipping information.

2. Products and proper use

Please review product descriptions, sizing, and care instructions before purchasing. Colors may vary between screens. Leather may have natural differences in grain, texture, and color and develop a patina over time. These characteristics alone are not defects.

Choose the appropriate size for your dog and inspect the product before each use. Stop using it if damage or wear affects its function. Our products are not chew toys and, unless expressly stated, are not intended for unattended tethering or vehicle restraint.

These instructions do not limit your rights regarding defective or incorrectly described products.

3. Orders, prices, and payment

Prices are in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are displayed at checkout.

Orders are subject to availability and acceptance. An order confirmation acknowledges receipt; acceptance occurs when we send a shipping confirmation.

We may decline or cancel orders due to unavailable stock, payment issues, suspected fraud, or material pricing or product-information errors. If we cancel a paid order, we will notify you and refund the canceled items and any associated shipping charges that no longer apply.

Price changes apply to future purchases and do not affect accepted orders.

4. Shipping

We currently ship within the United States only. Please refer to our Shipping Policy for delivery options, charges, and estimated timelines.

Delivery dates are estimates unless expressly guaranteed. If we cannot ship within the promised timeframe, we will provide the options required by applicable law, including cancellation and a refund where applicable.

For address corrections, missing packages, or delivery problems, contact help@thehanson.co promptly.

5. Returns and refunds

Please refer to our Returns & Refunds Policy for full conditions.

Return requests must be submitted within 14 days of delivery. Approved returns must be shipped within 14 days of approval. Exchanges are handled as a return followed by a new purchase.

These conditions do not limit any mandatory consumer rights.

6. Website content and privacy

Hanson’s branding, photographs, text, and designs may not be copied or used commercially without permission, except as permitted by law.

You may not use our website for unlawful purposes, infringe others’ rights, submit fraudulent information, or interfere with website security.

Personal information is handled according to our Privacy Policy. Independent third-party services and websites may have their own terms and privacy policies.

7. Website availability and liability

We make reasonable efforts to keep our website accurate and available, but errors or interruptions may occur.

To the extent permitted by law, Hanson is not responsible for indirect or consequential losses arising from website interruptions or independent third-party websites.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights, applicable product warranties, or remedies for defective goods.

8. Changes and general terms

We may update these Terms by posting a revised version and effective date, with additional notice where required. Updates apply prospectively; existing orders remain subject to the Terms in effect when placed, unless otherwise agreed or required by law.

If one provision is unenforceable, the remaining provisions continue to apply. Nothing here prevents you from pursuing remedies available under applicable law.